What we have listed on the site are the items we try to keep in stock, although this does vary seasonally. If you can't see what you need, call or e-mail as we have all sorts of odd things tucked away that we can easily send to you in the post. We do not always have every product, in every size, in stock at any one time. Often there are delays with the supply of goods to us, but if there is a problem, we will let you know immediately and advise on the delivery time.

For your interest AS Watersports Ltd is registered in England No: 2714722 at Haven Road Exeter, EX2 8GX. VAT No: 585719883.

If you buy the wrong size product we are happy to exchange it for the correct size provided it is returned un-used and in a saleable condition. It will be your responsibility, and at your cost, to ensure the product is safely returned to us for exchange. We will send the new item out but will charge postage on it. This will be at cost price. How ever much it may be.

If you purchase an item and decide it is not what you want then we can not offer a refund. Choosing the correct item is down to you. Just the same as at the shop.

We are more than happy to help with purchasing decisions. Please email us at: sales@aswatersports.co.uk or phone on 01392 219600.

If we send the wrong item we will refund you the cost of the item.

If you suspect you have a faulty product supplied by us please contact us in the first instance by phone. Some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.

If you need to return faulty or damaged goods please send them back to us at the shop in Exeter complete with a copy of your receipt, details of your NAME, ADDRESS, TELEPHONE NUMBER, and a note explaining the problem. Please package goods securely, as it is your responsibility, and at your cost, to ensure the safe return of these goods to us. We are happy to sign for goods that are sent back via recorded delivery, and can only take responsibility for your goods once they are in our possession. Our Address is as below.

AS Watersports, Haven Road, Exeter, EX2 8GX.

We will make every effort to resolve problems that arise from returned goods. We will call or email you to let you know the progress at the earliest opportunity.

Second hand Boats

Secondhand boats carry no warranty from the original manufacturer although AS Watersports has checked each boat and deem it to be in a sellable condition for its intended use.

We strongly recommend that you come and personally inspect any secondhand boat you are interested in purchasing, and if you do need us to ship it to you, please call or email if you have any queries.

We will refund purchases of secondhand boats that are returned to us within 28 days unused from the date of purchase. The buyer is responsible for the cost of shipping boats back to us and we are not able to arrange collection of boats from buyers.

We are prepared to RESERVE boats you are interested in until the following Saturday after you contact us, or by special arrangement. Please telephone or email with any questions.

AS Watersports will not pass any personal details on to another third party, but we will include your email address in our mailing list if you give us your permission.

You pay for your goods by credit/ debit card at the end of the payment process. Your details are stored securely and in an encrypted form. Should you wish to talk to someone in the shop, and pay directly over the phone, we can arrange mail order transactions in the normal way, please call the shop for help.

We are only set up to deliver to mainland UK and to member states of the EU, please email or call if you need items delivery further away.

Orders placed on the internet and then collected and paid for in person will receive a discount. 10% on paddling gear and accessories, 5% on paddles and 5% on kayaks, excluding second hand, ex-demo and clearance items. This is not in conjunction with any other offer or discount. Your card details will need to be entered into the system but we will not process the transaction. Payment will need to be taken on collection of the goods.

All instock items of paddling gear including Cag's, Dry pants, Dry suits, Helmets, PFD'S and spray decks will be sent to mainland UK free of charge by First class Royal mail Recorded delivery.

Books will cost £2.95 per book.

Any item over 4kgs and upto 10kgs will be sent via TNT on a next day delivery. The cost of this is £12.95. You must allow up to 3 working days for this service. I.e. an item ordered on a Friday should arrive with you on Tuesday morning. 

Paddles will be charged at £15 per shipment, with a maximum of 3 paddles per shipment, next day TNT delivery.

Kayaks up to 3 meters long will be charged at £30 per boat, on a 3 Working Day Service.

Open canoes double sit on tops and sea kayaks will be priced on application due to brand and location of delivery

Sale and purchase of Knives: Due to UK knife law we have restricted the sale of Knives on our website to those who are over 18yrs of age.

By purchasing a knife on this website you are agreeing to these terms.

Disclaimer

Canoeing and kayaking are assumed risk activities. AS Watersports, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer’s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.